Frequently Asked Questions
Everything you need to know about your This Works shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our range is vegan-friendly. Please check individual product pages for specific ingredient details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.